Yearly plumbing plan, Durham
Two or four visits a year, a written checklist each time, and a record of what we found. Repairs are priced in writing before any work starts, and members are scheduled first.
The yearly checklist
Spring and fall are in both plans. Summer and winter are in the four-visit plan.
Water back on for the season, outdoors first.
Turn the main shutoff closed and open
Read water pressure at an outdoor spigot
Check under every sink and behind each toilet
The places that leak quietly while you are out.
Washer and dishwasher hoses
Toilet fill valves and flappers
Crawl space and slab edge pipes
Ready before the first hard freeze.
Drain and cover outdoor spigots
Flush the water heater tank
Read pressure again and compare
A freeze check, and the list for next year.
Pipes in the garage, crawl space and exterior walls
Show you the shutoff for a freeze
The year's list: what to replace, and when
The plan card
Both cover the same checklist and the same record. The four-visit plan adds a summer visit and a winter freeze check.
Spring and fall, for a single-family home with up to three bathrooms.
One visit each season, for the same size of home.
Billed once a year. Cancel any time by phone, text or email; visits you have not had yet are refunded as the written plan agreement says. Larger homes are quoted before you join. Repairs found on a visit are priced in writing and done only if you say yes.
Records kept for you
A sample record from a made-up home. After every visit you get the checklist with our notes, the readings, and photos of the main shutoff, the water heater label and anything we flagged. You can ask for a copy by email or on paper.
| Fall visit | Spring visit | |
|---|---|---|
| Water pressure at the back spigot | Fall visit61 psi | Spring visit58 psi |
| Main shutoff | Fall visitCloses and opens | Spring visitQuarter-turn ball valve in the garage; closes and opens |
| Water heater | Fall visitFlushed; sediment light; relief valve lifts and seats | Spring visitLabel says 11 years old; set to 120 degrees; base dry |
| Valves under the sinks | Fall visitKitchen valve replaced as a repair; bath valves turn | Spring visitKitchen valve stuck; marked to replace |
| Toilets | Fall visitAdjusted on the visit | Spring visitHall bath fill valve runs on |
| Slow drains | Fall visitTub drain still slow; noted for a clean-out | Spring visitTub drain slow |
| Photos in the file | Fall visit5 | Spring visit6 |
Who comes to the door
Paulette Gayle is a licensed plumber and runs the plan. Dawit Osman leads most visits, Jiahui Feng takes the rest, and Alyssa Burton keeps the calendar.
You get a text before each visit with the name of the plumber who is coming. The checklist is the same each time, so you can read this year's against last year's.
From plan members
“Dawit found my main shutoff stuck in the spring. When a supply line gave way in July, I knew where the valve was and how to turn it.”
“Alyssa texts before each visit and I get the checklist the same day. The record said the water heater was eleven years old, so we replaced it on our own schedule.”
“We sold the house after a year and I cancelled with one phone call. The visit we had not used was refunded as the agreement said.”
Sample reviews.
Service area
Visits are scheduled by neighborhood, so the towns on this list are the ones we can keep to a calendar.
We don't go to Raleigh, Wake Forest or Burlington. If you are just outside the list, call and ask before you decide.
ZIP codes: 27701, 27703, 27704, 27705, 27707, 27712, 27713, 27514, 27516, 27510, 27243, 27302, 27312
No. It pays for scheduled visits and the written record. If something needs repair or replacing, you get a written price first, and you choose whether we do it. The terms are in the plan agreement.
The visits on your plan, the checklist for each one, the photos and the record. It does not cover repairs, parts or replacement.
Call or text. Members are booked ahead of new customers on the next open day. We are not a night line: if water is running, shut it off at the main and call us in the morning.
By phone, text or email, any time. Visits you have not had yet are refunded as the written plan agreement says.
Single-family homes and townhomes with up to three bathrooms are covered by the plans on the plan card. Larger homes, duplexes and houses with a well are quoted before you join.
Join the plan
Tell us about the house. Alyssa calls to confirm the home, pick the plan and set the first visit.