The yearly checklist
This is the list we work down on each visit. You get it back in writing, with our notes beside each line.
Water back on for the season, outdoors first.
Turn the main shutoff closed and open; note the valve type and where it is
Read static water pressure at an outdoor spigot and write the number down
Turn on each outdoor spigot and check the stem for a drip that means freeze damage inside the wall
Look under every sink and behind each toilet for slow drips and stained cabinet floors
Read the water heater label for its age; check the temperature setting, the relief valve and the base for rust
Run every drain and note the slow ones
The places that leak quietly while you are out.
Washing machine hoses: rubber or braided steel, and how old
Dishwasher supply line and drain loop
Toilet fill valves and flappers, with a dye test for a leak you cannot hear
Ice maker and refrigerator water line
Crawl space and slab edge: damp pipes, sweating, signs of a slow leak
Ready before the first hard freeze.
Shut off, drain and cover the outdoor spigots
Drain a few gallons from the water heater tank to see how much sediment is in it
Check the anode rod where it can be reached
Try every shutoff valve under sinks and toilets; mark the stuck ones
Read pressure again and compare it with spring
A freeze check, and the list for next year.
Pipes in the garage, crawl space and exterior walls: what is exposed, what is insulated
Show every adult in the house the shutoff and what to do in a freeze
Go through the year's record and write the list: what to replace, and roughly when
The plan card
Both cover the same checklist and the same record. The four-visit plan adds a summer visit and a winter freeze check.
Spring and fall, for a single-family home with up to three bathrooms.
One visit each season, for the same size of home.
Billed once a year. Cancel any time by phone, text or email; visits you have not had yet are refunded as the written plan agreement says. Larger homes are quoted before you join. Repairs found on a visit are priced in writing and done only if you say yes.
No. It pays for scheduled visits and the written record. If something needs repair or replacing, you get a written price first, and you choose whether we do it. The terms are in the plan agreement.
The visits on your plan, the checklist for each one, the photos and the record. It does not cover repairs, parts or replacement.
Call or text. Members are booked ahead of new customers on the next open day. We are not a night line: if water is running, shut it off at the main and call us in the morning.
By phone, text or email, any time. Visits you have not had yet are refunded as the written plan agreement says.
Single-family homes and townhomes with up to three bathrooms are covered by the plans on the plan card. Larger homes, duplexes and houses with a well are quoted before you join.
We write the pipe material on every record: copper, PEX, galvanized, PVC or cast iron. Homes built before 1986 may have lead solder or a lead service line; the EPA recommends testing your water if you are unsure.
In your file on our system. Ask for a copy by email or on paper at any time.
Yes. The license number is in the footer of every page, and the state board's lookup page is linked there.
Call or send the form. Alyssa confirms the home, the plan and the first visit.